Lusso Vincente – Cancellation Policy

At Lusso Vincente, we understand that plans change. This policy outlines the terms for order cancellations for both ready-to-wear and custom-made leather shoes.

1. Cancellation Eligibility

A. Ready-to-Wear Shoes

✅ Can Be Cancelled If:

Request is made within 24 hours of order placement

Order has not been processed/shipped (status: "Confirmed")

🚫 Cannot Be Cancelled If:

Order status is "Shipped" or "Out for Delivery"

Item was purchased during a flash sale (marked "Non-Cancellable")

B. Custom-Made Shoes

🚫 Generally Non-Cancellable (once production begins)

✅ Partial Cancellation Allowed Only If:

Request is made within 6 hours of order placement

Production has not yet begun (status: "Design Approved")

2. How to Cancel an Order

Step 1: Contact Us Immediately

Email: cancellations@lussovincente.com

Subject Line: "Cancellation Request - Order #[Number]"

Required Details:

Order number

Reason for cancellation

Step 2: Await Confirmation

Team will respond within 12 hours with:

Cancellation approval/denial

Refund details (if applicable)

3. Refund Process for Cancelled Orders

Order Type      Refund Amount           Processing Time

Ready-to-Wear            100% of order value    5–7 business days

Custom Shoes (Pre-Production)         Deposit minus 10% (processing fee)  7–10 business days

Custom Shoes (Production Started)   No Refund       N/A

Note: Refunds are issued via the original payment method.

4. Exceptions & Special Cases

A. Delayed Shipments

If order is delayed beyond promised timeline, customer may:

Request cancellation with full refund

Opt for a 10% discount to keep the order

B. Wrong Orders Shipped

If Lusso Vincente ships an incorrect item:

Full refund OR free return + replacement

5. Non-Cancellable Situations

Orders marked "Final Sale" at checkout

Custom shoes where:

Leather has been cut

Personalization (monograms/embossing) is complete

6. Contact Us

For cancellation requests or questions:

📧 Email: support@lussovincente.com

📞 Phone: +9999999999

⏰ Hours: 10 AM – 6 PM IST (Mon–Sat)