Lusso Vincente – Terms & Conditions (T&C) 

Welcome to Lusso Vincente ("we," "us," or "our"). These Terms & Conditions (T&C) govern your use of our website [www.lussovincente.com] and your purchase of ready-to-wear and customized leather shoes. By accessing our site or placing an order, you agree to these terms. If you disagree, please refrain from using our services.

1. Definitions

"Customer," "You": The individual or entity purchasing from Lusso Vincente.

"Products": Ready-to-wear and custom-made leather shoes.

"Custom Orders": Shoes tailored to customer specifications (measurements, design preferences).

"Site": [www.lussovincente.com] and associated platforms.

2. Order Acceptance & Customization Process

A. Ready-to-Wear Shoes

Orders are confirmed via email.

We reserve the right to cancel orders due to stock unavailability or pricing errors.

B. Custom-Made Shoes

Non-refundable deposit (20–50%) may be required.

Design Approval: Customers must approve sketches/mockups before production begins.

Modification Limits: Changes after production starts may incur extra fees(may depend according to the changed requested by the customer).

Production Time: 4–6 weeks (varies by complexity).

3. Pricing & Payment

Currency: Prices displayed in INR (default) or local currency (conversion applied).

Payment Methods: Credit/debit cards, PayPal, Razorpay, bank transfers.

Customs/Duties: International buyers bear additional charges (varies by country).

Fraud Checks: We may request ID verification for high-value orders.

4. Shipping & Delivery

Region Estimated Delivery      Shipping Partner

India    3–7 business days      Delhivery, FedEx

USA/EU           7–14 business days    DHL, UPS

Rest of World  10–21 business days  Aramex

Tracking: Provided post-dispatch.

Delays: Not liable for customs holdups or natural disasters.

5. Returns, Refunds & Exchanges

A. Ready-to-Wear Shoes

Return Window: 14 days from delivery (unworn, original packaging).

Refund Method: Original payment within 7–10 business days.

Exchanges: Free for sizing issues (customer covers return shipping).

B. Custom-Made Shoes

Non-refundable unless defective/damaged.

Defects: Must report within 7 days with photo/video evidence.

6. Intellectual Property (IP)

Designs: All custom shoe designs remain Lusso Vincente’s IP.

Personal Use Only: No resale of custom designs without permission.

Trademarks: Unauthorized use of "Lusso Vincente" branding is prohibited.

7. User Responsibilities

Account Security: Keep login details confidential.

Prohibited Actions:

Disrupting site operations (e.g., bots, hacking).

Misrepresenting identity (fraudulent orders).

8. Dispute Resolution & Governing Law

Jurisdiction: Disputes governed by Indian law (Delhi courts).

Mediation: Parties must attempt negotiation before litigation.

9. Limitation of Liability

Maximum Liability: Limited to order value.

Exclusions: Not liable for:

Wear/tear from improper shoe care.

Delays due to courier/customs issues.

10. Policy Updates

Changes posted on this page with a new "Last Updated" date.

Continued use = acceptance of revised terms.

11. Contact Us

For questions:

Email: support@lussovincente.com

Address: Agra

Key Notes for Lusso Vincente:

Custom Orders: Stress the non-refundable nature due to labor/material costs.

Global Compliance:

EU: Include GDPR clauses for data processing.

USA: Mention arbitration for CCPA compliance.

Enforcement: Require checkbox approval at checkout.