Lusso Vincente – Return & Refund Policy

At Lusso Vincente, we strive for 100% customer satisfaction. This policy outlines the terms for returns, exchanges, and refunds for our ready-to-wear and custom-made leather shoes. By purchasing from us, you agree to these terms.

1. Eligibility for Returns & Refunds

A. Ready-to-Wear Shoes

✅ Accepted Under These Conditions:

Item is unworn, undamaged, and in original packaging.

Return requested within 72 hours of delivery.

Proof of purchase (order number/invoice) provided.

❌ Not Eligible If:

Shoes show signs of wear, scuffs, or damage.

Return initiated after 14 days.

Purchased during a "Final Sale" (clearly marked).

B. Custom-Made Shoes

🚫 Generally Non-Refundable (due to personalized production).

✅ Exceptions:

Defective/Damaged: Report within 7 days with photo/video proof.

Wrong Size/Design: Only if error was on our end (e.g., misproduction).

2. Return Process

Step-by-Step Guide:

Contact Us

Email support@lussovincente.com with:

Order number.

Reason for return.

Photos (if claiming damage).

Approval & Instructions

We’ll respond within 24 hours with:

Return authorization (RMA number).

Shipping address (India or local hub).

Ship the Item

Pack securely in original box.

Include a copy of the invoice.

Use a trackable courier (customer covers return shipping unless error was ours).

Inspection & Resolution

Processed within 5 business days of receipt.

Refund/exchange issued if criteria are met.

3. Refund Methods & Timelines

Payment Method         Refund Timeline          Notes

Credit/Debit Card        7–10 business days    Bank processing times apply.

PayPal 3–5 business days      Original PayPal account.

Bank Transfer 5–7 business days      Provide correct details.

Custom Orders: Partial refunds (if applicable) exclude non-recoverable costs (materials, labor).

4. Exchanges

A. Ready-to-Wear Shoes

Free size exchange (customer pays return shipping).

New item shipped after receiving the original.

B. Custom Shoes

Exchanges only for defects/wrong fulfillment.

No design changes post-production.

5. International Returns

Duties/Taxes: Non-refundable; customer responsible for return shipping costs.

Hubs: For faster processing, returns may be directed to regional hubs (e.g., UAE for Middle East).

6. Damaged/Defective Items

Report Immediately: Email support@lussovincente.com within 7 days of delivery.

Evidence Required: Clear photos/videos of defects.

Resolution: Free replacement/refund (no return needed for irreparable items).

7. Non-Returnable Items

Accessories (e.g., shoe care kits).

Final Sale items (marked during checkout).

8. Cancellations

Ready-to-Wear: Cancel within 24 hours of ordering (pre-shipment).

Custom Orders: Cancellations forfeit deposit (covers material costs).

9. Contact Us

For return-related queries:

📧 Email: returns@lussovincente.com

📞 Phone: +91-9548416535

🏢 Address: Agra