Lusso Vincente – Warranty & Guarantee Policy 

At Lusso Vincente, we stand behind the quality of our handcrafted leather shoes. This policy outlines our warranty coverage, guarantees, and how we resolve manufacturing defects for both ready-to-wear and custom-made footwear.

1. Standard Warranty Coverage

A. Ready-to-Wear Shoes

✅ What’s Covered (12 Months from Purchase):

Material defects (e.g., leather splitting, sole detachment)

Workmanship issues (e.g., broken stitching, loose eyelets)

🚫 What’s Not Covered:

Normal wear & tear (scuffs, creases)

Damage from misuse (exposure to water, extreme heat)

Alterations by third-party cobblers

B. Custom-Made Shoes

✅ Extended Coverage (18 Months from Delivery):

Defects in custom components (e.g., orthopedic insoles, engraved details)

Fit issues caused by measurement errors on our end

🚫 Not Covered:

Changes to foot size/shape post-purchase

Discomfort from breaking-in period

2. Guarantees

Guarantee       Terms

365-Day Quality Promise        If defects appear within 1 year, we repair/replace at no cost.

Perfect Fit Guarantee  Custom shoes that don’t fit due to our error get remade free.

Leather Integrity          Premium leather guaranteed against premature cracking (with proper care).

3. How to Claim Warranty

Step 1: Report the Issue

Email support@lussovincente.com within 30 days of noticing the defect.

Include:

Order number

Photos/videos of the defect

Description of the issue

Step 2: Assessment

Our team evaluates within 5 business days.

May request additional details or return of the shoes.

Step 3: Resolution

Issue Type      Solution           Timeline

Minor defect (e.g., loose thread)         Repair at our workshop           10–15 business days

Major defect (e.g., sole separation)    Free replacement        3–4 weeks (including shipping)

Custom shoe fit error  Remade (1x per order)            6–8 weeks

4. Return Shipping for Warranty Claims

Domestic (India): Free pickup via our logistics partners.

International: Customer pays initial shipping; we cover return costs.

5. Limitations & Exclusions

Warranty voids if:

Shoes are cleaned with harsh chemicals.

Repairs are attempted by unauthorized cobblers.

Natural leather variations (grain, texture) are not defects.

6. Care Instructions to Maintain Warranty

To preserve your warranty, follow these leather care guidelines:

Use pH-neutral leather conditioner every 3 months.

Store with shoe trees to maintain shape.

Avoid prolonged exposure to rain/sunlight.

7. Contact Us

For warranty claims or questions:

📧 Email: support@lussovincente.com

📞 Phone: +9999999999

🌐 Live Chat: Available on our website