Lusso Vincente Privacy Policy

At Lusso Vincente ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.lussovincente.com] (the "Site") or purchase our ready-to-wear and customized leather shoes.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information:

Personal Information

Contact Details: Name, email, phone number, shipping/billing address.

Payment Information: Credit/debit card details (processed securely via PCI-compliant gateways like Razorpay, PayPal, etc.).

Customization Details: For made-to-order shoes (foot measurements, design preferences).

Account Data: If you create an account (username, password, order history).

Non-Personal Information

Device & Browsing Data: IP address, browser type, pages visited, cookies (see Cookie Policy below).

Analytics: Google Analytics, heatmaps, and session recordings to improve user experience.

2. How We Use Your Information

We use your data for:

Order Processing: Fulfilling purchases (ready-to-wear/custom shoes), shipping, and customer support.

Personalization: Tailoring product recommendations based on browsing/purchase history.

Marketing: Sending promotions (only with consent; opt-out anytime).

Legal Compliance: Fraud prevention, tax obligations, and adhering to Indian and international laws (e.g., GDPR for EU customers).

3. Data Sharing & Disclosure

We do not sell your data. We may share it with:

Third-Party Vendors: Shipping partners (e.g., DHL, FedEx), payment processors, and IT service providers.

Legal Authorities: If required by Indian law or international regulations.

Business Transfers: In case of mergers/acquisitions (customers will be notified).

4. International Data Transfers

As a global eCommerce business, your data may be transferred outside India (e.g., for payment processing). We ensure safeguards like:

Standard Contractual Clauses (SCCs) for GDPR compliance.

Data encryption during transfers.

5. Cookies & Tracking Technologies

We use:

Essential Cookies: For site functionality (e.g., cart retention).

Analytics Cookies: To track traffic sources and user behavior.

Marketing Cookies: For retargeting ads (e.g., Facebook Pixel).

You can manage cookies via browser settings or our Cookie Consent Banner.

6. Data Retention & Security

Retention Period: We store data as long as needed for orders, legal compliance, or until you request deletion.

Security Measures: SSL encryption, secure payment gateways, and restricted employee access.

7. Your Rights

Depending on your location, you may:

Access/Correct your data (via account dashboard).

Delete Data (email [privacy@lussovincente.com]).

Opt-Out of marketing emails (unsubscribe link in emails).

Lodge Complaints with Indian authorities (under IT Act, 2000) or EU GDPR offices (if applicable).

8. Children’s Privacy

Our Site is not for users under 18. We do not knowingly collect children’s data.

9. Policy Updates

We may update this policy; changes will be posted on this page with a new "Last Updated" date.

10. Contact Us

For privacy-related questions, contact:

Email: support@lussovincente.com

Address: Agra