Lusso Vincente – Shipping & Delivery Policy 

At Lusso Vincente, we ensure seamless delivery of our premium ready-to-wear and custom-made leather shoes worldwide. This policy outlines our shipping processes, timelines, and customer responsibilities.

1. Shipping Destinations

We ship to all countries unless restricted by:

Legal embargoes (e.g., sanctioned regions)

Courier limitations (remote areas)

Note: Customers must verify their country’s import policies for leather goods.

2. Processing Time

Product Type   Processing Time         Notes

Ready-to-Wear            1–2 business days      Excludes weekends/holidays

Custom-Made 4–6 weeks       Begins after design approval

Delays may occur due to:

High demand (e.g., festive seasons)

Customization complexity (hand-stitching, exotic leathers)

3. Shipping Partners & Estimated Delivery

Region Shipping Partner         Delivery Time  Tracking

India    Delhivery, FedEx         2–5 business days      Yes

USA/Canada   DHL, UPS       5–10 business days    Yes

Europe DHL, DPD       7–12 business days    Yes

Middle East     Aramex            6–10 business days    Yes

Australia/NZ    FedEx  8–14 business days    Yes

Rest of World  EMS/USPS     10–21 business days  Yes

Note:

Customs clearance may add 2–7 days for international orders.

Rural areas may experience longer delivery times.

4. Shipping Costs

Region Ready-to-Wear            Custom-Made

India    Free (₹0)         Free (₹0)

International    Calculated at checkout            Flat fee: $25–$50

Factors affecting international costs:

Package weight/dimensions

Expedited shipping requests

5. Order Tracking

Tracking number emailed within 24 hours of dispatch.

Monitor via:

Courier’s website (e.g., DHL, FedEx)

Lusso Vincente’s Order Status portal

6. Customs & Import Duties

Customer’s responsibility to pay duties/taxes.

Estimated fees shown at checkout (via duty calculators).

Non-payment risks: Order abandonment or return.

Tip: EU customers may face 20–25% VAT; USA has an $800 de minimis exemption.

7. Delivery Issues

A. Failed Delivery Attempts

Courier will retry (typically 1–2 times).

After failed attempts, package goes to local pickup point.

B. Lost/Damaged Packages

Report within 7 days to support@lussovincente.com.

Provide:

Order number

Photos of damaged packaging/product

Resolution:

Refund or reshipment (case-by-case basis)

8. Special Cases

A. Address Changes

Contact us within 6 hours of ordering.

Post-shipment changes may incur rerouting fees.

B. Gift Orders

Add gift message at checkout.

No pricing details included in packaging.

9. Contact Us

For shipping inquiries:

📧 Email: support@lussovincente.com

📞 Phone: +9999999999

🌐 Live Chat: Available on website