Lusso Vincente – Payment Policy 

At Lusso Vincente, we offer secure and flexible payment options for our global customers purchasing ready-to-wear and custom-made leather shoes. This policy outlines accepted methods, currency conversion, fraud prevention, and dispute resolution.

1. Accepted Payment Methods

Payment Method         Applicable Regions     Processing Time         Notes

Credit/Debit Cards      Worldwide       Instant Visa, Mastercard, Amex, Discover

PayPal 200+ countries            Instant Preferred for international orders

Razorpay (UPI/NetBanking)    India only         Instant Supports INR payments

Bank Transfers            Worldwide       2–5 business days      For bulk/corporate orders

EMI Options    India only         Varies by bank            3–12 month plans

Buy Now, Pay Later    Select countries          Instant Via Klarna (EU), Afterpay (US)

Note: Custom orders require a 30–50% non-refundable deposit to begin production.

2. Currency & Pricing

Default Currency: INR (₹)

Dynamic Currency Conversion (DCC):

International customers can view prices in USD, EUR, GBP, AED at checkout.

Exchange rates are updated daily via RBI/forex APIs.

Customs/Duties: Not included in checkout price (customer’s responsibility).

3. Payment Security

PCI-DSS Compliance: All card data is encrypted via 256-bit SSL.

Fraud Prevention Measures:

3D Secure authentication (Verified by Visa, Mastercard SecureCode).

AI-based fraud screening for high-risk transactions.

Manual review for orders >₹50,000 (may request ID proof).

4. Order Confirmation & Invoicing

Instant email confirmation post-payment.

E-invoice generated within 24 hours (includes HSN/SAC codes for GST compliance).

Custom orders: Invoice reflects deposit amount and final payment deadline.

5. Refunds & Failed Transactions

A. Refunds

Processed within 7–10 business days via original payment method.

Exceptions:

Bank transfers may take 5–7 additional days.

EMI payments refunded as bank credits (not EMI reversal).

B. Failed Payments

Card Declines: Retry with another card or use PayPal.

Bank Transfer Delays: Email payments@lussovincente.com with transaction proof.

6. Dispute Resolution

Chargebacks: Submit evidence (order details, delivery proof) within 7 days of dispute.

Billing Errors: Report within 48 hours to avoid processing delays.

7. Special Cases

A. Custom Orders

Deposit Policy: Non-refundable (covers material/labor costs).

Balance Payment: Due before shipment (reminder sent 7 days prior).

B. International Restrictions

Sanctioned Countries: Payments blocked (e.g., Iran, Syria per RBI guidelines).

High-Risk Regions: Additional verification required (e.g., Nigeria, Russia).

8. Contact Us

For payment issues:

📧 Email: support@lussovincente.com

📞 Phone: +9999999990

⏰ Hours: 10 AM – 6 PM IST (Mon–Sat)