Lusso Vincente Policies

Simplified & Summarized Guide

1. Privacy Policy: Your Data, Our Responsibility

We treat your personal information with the utmost care and transparency:

• What we collect: Only necessary details like contact info, payment data (securely processed), and shoe preferences for custom orders
• How we use it: Solely to process orders, improve your shopping experience, and send promotions (only if you opt-in)
• Data protection: Advanced security measures including encryption and strict access controls
• Your rights: Full control to access, correct, or delete your data anytime
• Why this matters: We comply with global standards (GDPR for EU, India’s DPDP Act) while keeping your trust.

2. Terms & Conditions: Clear Shopping Guidelines

Our T&C ensures smooth transactions for both parties:

• Order process: Instant confirmation for ready-to-wear; design approval system for custom shoes
• Pricing transparency: All costs shown upfront (except international duties which vary by country)
• Fair rules: We may cancel orders only for stock issues or pricing errors
• Intellectual property: Your custom designs stay private; our brand assets are protected
• Key benefit: Sets proper expectations while protecting both customers and our business.

3. Return & Refund Policy: Satisfaction Guaranteed

We offer flexible solutions tailored to product types:

Ready-to-Wear Shoes:

• 14-day return window (unworn condition)
• Full refunds processed in 7–10 days
• Free size exchanges

Custom-Made Shoes:

• Strictly non-refundable once production begins
• Exceptions only for our errors (wrong size/design)
• Damage claims require photo evidence within 7 days
• Customer advantage: Clear rules prevent misunderstandings while ensuring quality assurance.

4. Shipping Policy: Global Delivery Made Simple

Our worldwide logistics network ensures reliable service:

• Free shipping across India
• Transparent delivery timelines (2–21 business days based on location)
• Real-time tracking from dispatch to doorstep
• Customs duty estimates at checkout
• Special note: Check local leather goods regulations before international orders.

5. Payment Policy: Secure & Flexible Options

We accommodate all preferred payment methods:

• PCI-DSS compliant card processing
• Multi-currency support with fair exchange rates
• Deposit system for custom orders (30–50%)
• Fraud protection with 3D Secure verification
• Security first: Your payment details are never stored on our servers.

6. Cancellation Policy: Fair & Practical

Understanding that plans change:

Ready-to-Wear:

• 24-hour cancellation window (pre-shipment)
• Full refunds

Custom Orders:

• 6-hour cancellation window (pre-production)
• Partial refund (deposit minus 10% fee)
• Strict no-cancellation once materials are cut
• Rationale: Custom shoemaking involves non-recoverable costs we must account for.

7. Warranty Policy: Confidence in Craftsmanship

We stand behind our premium products:

• 12 months for ready-to-wear
• 18 months for custom shoes
• Free repairs/replacements for manufacturing defects
• Fit guarantee for custom orders (if our error)

Proper care required:

• Use recommended leather conditioners
• Avoid extreme weather exposure
• No third-party alterations
• Quality promise: Each pair undergoes rigorous quality checks before shipment.

Why These Policies Matter Together

• Transparency: No hidden terms - everything is clearly stated
• Customer Protection: Multiple safeguards for your purchases
• Business Sustainability: Fair rules that allow us to maintain quality
• Global Compliance: Meets international ecommerce standards

Have Questions?

Contact our team anytime:

Email: support@lussovincente.com

Phone: +9999999999

Hours: 10AM–7PM IST (Mon–Sat)